Customer AI Assistant for health insurance at BTA
BTA Baltic Insurance Company partnered with Tilde to develop Laura, a multilingual Customer AI Assistant designed to support health insurance clients. Integrated into the BTA Latvia mobile app, Laura provides instant, personalised answers about policiesand their coverage, helping customers access the information they need, quickly and securely. Meeting growing customer expectations Health insurance […]
How AI made Techritory 2025 accessible in every language
Techritory 2025 is one of Europe’s leading forums on digitalisation and connectivity. This year bringing together an international audience of 100 speakers and 2,000 participants, covering such topics as 6G development, quantum technologies, AI, data security, and sustainable digital infrastructure. To ensure every participant followed along fully engaged, organisers partnered with Tilde, integrating Tilde Event Assistant to provide real-time speech transcription and translation directly to attendees’ devices. […]
AI for employees: How Vidis supports SRS’s internal operations
The Latvian State Revenue Service (SRS) oversees the accounting and collection of tax payments, ensuring compliance with state regulations. To support its customer support operations, SRS partnered with Tilde to build Vidis—an enterprise knowledge management system powered by generative AI. Initially, the pilot project aimed to test whether generative AI could craft ready-made responses […]
“Will you take my toaster?” Conversations with AI in waste management
Getliņi EKO, a waste management company in Latvia, required a solution to reduce the workload on their customer support team by automating responses to routine questions. However, they also wanted to ensure that the quality and accuracy of the responses were not compromised. To meet these needs, they engaged Tilde to develop Getlīna, a virtual […]
How AI speech technologies helped revive a poet’s dream at Ziedonis Museum
In celebration of the Latvian poet Imants Ziedonis’ 90th birthday, Ziedonis Museum decided to honour his unfulfilled dream of becoming a gardener with the help of AI. To achieve this, Tilde used advanced text-to-speech and speech-to-text technology. The museum now offers a guided tour in the garden featuring Ziedonis’ synthesised voice, thus providing visitors with […]
ESA’s virtual assistant EVA for easy space data navigation
In 2019, the language technology company Tilde developed a virtual assistant platform named EVA (ESA Virtual Assistant) for the European Space Agency (ESA). EVA is a conversational AI platform for ESA’s science operations portals that allows them to create virtual assistants to improve user experience. Client: The European Space Agency (ESA) Industry: Space Challenge Due to […]
Estonian Courts shift to automated transcription with Salme
In partnership with CGI Estonia, Tilde has developed Salme, a custom automatic speech recognition (ASR) solution for Estonian court hearings. Salme converts human voice to text by providing real-time and offline automated transcription for court hearings of all levels. User: Estonian Courts (technical customer of the Ministry of Justice: Centre of Registers and Information Systems […]
VRK chatbot: AI-powered support during the elections in Lithuania
During this year’s presidential elections, the officials from the Central Electoral Commission (Vyriausia rinkimų komisija – VRK) were not the only ones answering a variety of questions from voters, candidates, parties, and commissions across Lithuania. A couple of months ago, a smart AI-driven chatbot was deployed for VRK so it could assist with incoming queries […]
Chatbots take over the Lithuanian public sector: customers don’t mind talking to AI
“Over 40% of queries to the Lithuanian Public Employment Service chatbot are posted outside of working hours,” says the service representative while sharing her story about the performance of chatbot Ema, which was only launched in January. Developed by the language technology company Tilde, this smart chatbot has answered over 31,000 queries, and the Employment […]
AI Chatbot with LLM integration: Rīgas namu pārvaldnieks case
Tilde’s AI Chatbots already serve more than 100 enterprises and governmental institutions in connecting with their clients and customers all over the world. But, the AI Chatbot with Large Language Model (LLM) integration is a truly innovative solution, providing an even more enhanced bot trainer and user experience, as well as improved customer service quality. […]