AI-Powered Customer Support Automation for Governed Customer Service

Automate customer support with secure, reliable conversational AI that you control.
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Proven impact in real customer service operations

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Cut support costs

Save up to 75% per customer conversation.

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Free up employee time

80% of customer queries resolved without human involvement.

Serve customers around the clock

40% of queries resolved outside office hours.

Reduce ticket volume

37% of all support requests handled automatically.

Everything you need to trust AI with customer conversations

Tilde Customer AI Assistant helps organisations automate customer support without losing control over quality, security or brand standards. It is part of Tilde’s broader AI assistant solutions portfolio for enterprises and public sector organisations that need reliable, secure and multilingual AI support. 

Integrated with your systems

Connects to CRMs, service desks, booking systems, and databases to support real customer service tasks.

Trained on your knowledge

Uses your approved content to deliver accurate, consistent answers to customers.

Secure by design

Meets enterprise security, audit, and data governance requirements for regulated industries.

Multilingual at scale

Built on deep language expertise, including smaller and more complex European languages.

Conversational, but controlled

Enables natural interactions while remaining governable.

Trusted by enterprises and public sector organizations across Europe

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Frequently asked questions

A Customer AI Assistant is enterprise software that automates customer support by handling customer conversations using approved organisational knowledge. Unlike traditional chatbots, it is designed for real operational use, system integrations and regulated environments.

Customer support automation uses AI and approved knowledge sources to answer common customer questions, support service teams and reduce repetitive manual work. Tilde Customer AI Assistant helps organisations automate customer conversations while keeping responses governed, secure and aligned with internal rules. 

The assistant uses only your approved content and operates within defined governance, security and compliance frameworks, ensuring predictable and controlled behaviour.
Yes. The assistant is designed for regulated environments and is suitable for both B2B and B2G customer-facing use cases.
Yes. The multilingual AI assistant supports consistent, high-quality customer service across languages, including smaller and less widely spoken European languages, and can handle hundreds of interactions simultaneously. 
Yes. The assistant can be adapted to your organisation’s tone, terminology and customer communication style, and integrated with your systems to provide context-aware responses.
The AI assistant for customer support is designed for operational teams, not developers. It is managed through a user-friendly interface, with us providing ongoing support when needed.

Conversational AI helps customer service teams reduce repetitive manual work, answer common questions faster and maintain consistent service quality across channels. With Tilde Customer AI Assistant, organisations can automate support while keeping control over approved content, tone of voice and compliance. 

Let AI handle customer conversations the way you would

Reduce pressure on support teams with AI that follows your rules, reflects your standards and performs reliably in real operations.
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