Customer AI Assistant for scalable, governed customer service
Automate customer support with secure, reliable conversational AI that you control.
Proven impact in real customer service operations
Cut support costs
Save up to 75% per customer conversation.
Free up employee time
80% of customer queries resolved without human involvement.
Serve customers around the clock
40% of queries resolved outside office hours.
Reduce ticket volume
37% of all support requests handled automatically.
Everything you need to trust AI with customer conversations
Capabilities designed to ensure that every customer interaction is handled accurately, securely, and in line with your requirements.
Integrated with your systems
Connects to CRMs, service desks, booking systems, and databases to support real customer service tasks.
Trained on your knowledge
Uses your approved content to deliver accurate, consistent answers to customers.
Secure by design
Meets enterprise security, audit, and data governance requirements for regulated industries.
Multilingual at scale
Built on deep language expertise, including smaller and more complex European languages.
Conversational, but controlled
Enables natural interactions while remaining governable.
Trusted by enterprises and public sector organizations across Europe
Frequently asked questions
What is the Customer AI Assistant?
A Customer AI Assistant is enterprise software that automates customer support by handling customer conversations using approved organisational knowledge. Unlike traditional chatbots, it is designed for real operational use, system integrations and regulated environments.
How does the AI stay accurate and compliant?
The assistant uses only your approved content and operates within defined governance, security and compliance frameworks, ensuring predictable and controlled behaviour.
Is it suitable for public sector organisations?
Yes. The assistant is designed for regulated environments and is suitable for both B2B and B2G customer-facing use cases.
Can it support multilingual customer service?
Yes. The multilingual AI assistant supports consistent, high-quality customer service across languages, including smaller and less widely spoken European languages, and can handle hundreds of interactions simultaneously.
Can the assistant be customised to match our brand's tone and style?
Yes. The assistant can be adapted to your organisation’s tone, terminology and customer communication style, and integrated with your systems to provide context-aware responses.
What level of technical expertise is required to manage it?
The AI assistant for customer support is designed for operational teams, not developers. It is managed through a user-friendly interface, with us providing ongoing support when needed.
Let AI handle customer conversations the way you would
Reduce pressure on support teams with AI that follows your rules, reflects your standards and performs reliably in real operations.