Industrial organisations generate growing amounts of business, production, and operational data every day. Yet turning that data into useful information still often depends on specialist tools, predefined reports, or support from technical experts.
ResEvo’s goal is to make industrial data easier to access, understand, and use in everyday decision-making. Its Business Intelligence Platform, ASK.BI, helps manufacturing and industrial organisations analyse data across business and operational environments.
As natural-language interaction becomes an increasingly important way for people to work with enterprise software, ResEvo partnered with Tilde to bring conversational AI into ASK.BI. Together, the companies developed an AI Assistant that allows users to interact with business and industrial data using everyday language.
Making business data easier to understand
Business users usually know what they want to understand: which products are performing best, why production results have changed, how sales differ between regions, or where operational trends are emerging.
The challenge is often not the question itself, but accessing the right information.
Traditional analytics may require users to navigate dashboards, understand reporting structures, or rely on data specialists to prepare the necessary analysis. In industrial environments, this challenge becomes even greater because relevant information may come from both IT and OT systems.
ResEvo addresses this by connecting and contextualising data across business and operational environments, creating a foundation for more consistent information analysis.
The aim of the AI Assistant was to make that connected data even more accessible by allowing users to interact with it through natural conversation.
Built for natural conversations with data
The AI Assistant understands questions written in everyday language and translates them into the analytical queries needed to retrieve the relevant information.
Behind the assistant is an AI agent-based architecture developed in collaboration between ResEvo and Tilde. Different AI components work together to understand the user’s request, retrieve relevant data, and prepare the results for visualisation.
Instead of creating reports manually or navigating complex analytical tools, users can simply ask questions such as:
- Which products performed best this quarter?
- How have sales changed across different regions?
- When did the factory machine stop, and how much did we lose on this stoppage?
The assistant retrieves the relevant information and presents it through clear charts and tables. Users can then ask follow-up questions to explore the results further and better understand business performance.
What the AI Assistant brings to business intelligence
The AI Assistant allows users to:
- Receive clear, data-driven answers when asking questions in natural language.
- Ask follow-up questions and dig deeper into results without navigating complex reports.
- Retrieve information, explore trends, and create or modify dashboards through conversation.
- Get answers based on up-to-date, governed business, and production data.
- Analyse information across connected IT and OT environments in a more intuitive way.
“Natural language is becoming an increasingly important interface to enterprise systems. Our goal is not simply to add AI to business intelligence, but to make the growing amount of data across IT and OT environments genuinely accessible to the people who need it. By combining ASK.BI, connected industrial data, and conversational AI, users can move from navigating reports and tools to simply asking the questions that matter.”
– ResEvo
Business data stays where it belongs
Data privacy and control were an important part of the solution’s design. Only the conversational AI model runs on Tilde’s cloud, while business data, including sales, production, and operational data, remains in the customer’s chosen environment.
This allows organisations to add AI-assisted analytics while maintaining control over their data and existing infrastructure.
A foundation for future growth
The current implementation focuses on helping users retrieve information from existing business data and gain deeper insights through natural conversations.
Future development will extend these capabilities to areas such as anomaly explanation, root-cause analysis, and operational recommendations based on real-time industrial data.
Developed within the European Union IPCEI-CIS / 8ra initiative, the collaboration between ResEvo and Tilde demonstrates how conversational AI can make business intelligence easier to use and help organisations turn more of their data into useful insights.