Customer AI Assistant for scalable, governed customer service
Automate customer support with secure, reliable conversational AI that you control.
Proven impact in real customer service operations
Cut support costs
Save up to 75% per customer conversation
Free up employee time
80% of customer queries resolved without human involvement
Serve customers around the clock
40% of queries resolved outside office hours
Reduce ticket volume
37% of all support requests handled automatically.
Everything you need to trust AI with customer conversations
Capabilities designed to ensure that every customer interaction is handled accurately, securely, and in line with your requirements.
Integrated with your systems
Connects to CRMs, service desks, booking systems, and databases to support real customer service tasks.
Trained on your knowledge
Uses your approved content to deliver accurate, consistent answers to customers.
Secure by design
Meets enterprise security, audit, and data governance requirements for regulated industries.
Multilingual at scale
Built on deep language expertise, including smaller and more complex European languages
Conversational, but controlled
Enables natural interactions while remaining governable
Trusted by enterprises and public sector organizations across Europe
Frequently asked questions
What is the Customer AI Assistant?
Tilde takes data security and confidentiality seriously. Its machine translation software is built with robust security measures to protect sensitive information. Clients can trust that their data is handled with the utmost privacy and security standards.
How does the AI stay accurate and compliant?
Yes, Tildeās machine translation software is designed for easy integration into existing workflows and systems. It offers APIs and plugins that can be seamlessly connected to websites, content management systems, and business applications to automate and streamline translation processes.
Is it suitable for public sector organisations?
Tilde employs several measures to ensure the quality of its machine translations. These include continuous training of its neural networks with updated and relevant data, quality control checks by language experts, and the incorporation of customer feedback to refine translation models.
Can it support multilingual customer service?
Getting started with Tildeās machine translation services is straightforward. You can subscribe to the Tilde MT platform via the webpage or contact the Tilde team to discuss customisation opportunities via mt@tilde.com. Tildeās support team is available to assist with setup and customisation to meet your specific requirements.
Can the assistant be customised to match our brand's tone and style?
Optical Character Recognition (OCR) is a technology that extracts text from images or scanned documents (e.g., PDFs, JPG, PNG) into machine-readable text that can then be translated, copied, or post-edited.
What level of technical expertise is required to manage it?
Optical Character Recognition (OCR) is a technology that extracts text from images or scanned documents (e.g., PDFs, JPG, PNG) into machine-readable text that can then be translated, copied, or post-edited.
Let AI handle customer conversations the way you would
Reduce pressure on support teams with AI that follows your rules, reflects your standards and performs reliably in real operations.