How do chatbots improve the quality of public services and increase the state’s competitiveness?
Chatbots, albeit slowly, are making their way into governmental organisations. At the end of 2020, being one of the first in Lithuania, the State Tax Inspectorate (VMI) installed a smart chatbot which has since managed to answer more than 1.2 million customer queries. The head of Tilde IT, the language technology company that designed and […]
Ieva: AI-powered chatbot of the Rural Support Service
The Rural Support Service (RSS) is a public body of Latvia that is responsible for supporting agriculture, forestry and fisheries, supervising compliance with statutory acts, and performing other functions required by these sectors. Nature of work that supports involving a chatbot Unlike many other public bodies, the Rural Support Service provides more than 135 different services. […]
LVRTC and Tilde have created the world’s first telephony bot that communicates in Latvian
To provide efficient customer support that corresponds to demand, in the spring of 2020 VAS Latvijas Valsts radio un televīzijas centrs (hereinafter – LVRTC) introduced the conversation bot Signe in the portal eParaksts.lv. During the past three years, Signe has become an invaluable member of the customer service team, and during the past year, has provided […]
Artificial intelligence programs used to consult the public in Lithuania
Brief success story In the first five months, Simas, a virtual assistant at the State Tax Inspectorate, responded to more than 94,000 inquiries on issues relating to land taxes, real estate taxes, individual activity and business licenses, payment of fines and subsidies to companies. Working around the clock, the assistant communicated with and provided advice […]
Tilde Chatbot solves 96% of received customer requests for DPD Latvia
Expanding your customer service team once more to deal with increasing number of incoming requests? Introducing customer service team shifts to not miss out on business after office hours? These are just some of the common challenges customer service team leaders face. It can seem like a never-ending loop. But it doesn’t have to be […]
AI trends in business in 2022
Kaspars Kauliņš, International Business Development Manager, Tilde Lithuania has the potential for global leadership in language technologies “When the pandemic started companies in the entire world focused on survival: looked for new sales channels, dealt with supply chain problems and re-arranged internal processes to accommodate distance working. Currently, the situation has slightly changed, and […]
From e-Gov to i-Gov : AI powered public governance in Latvia
Digital challenges of national governments Governments in the entire world face many digital challenges. Accessibility of information and e-services are on the very top of this list as receiving information instantly has become the “new normal”. Furthermore, there are fewer communication channels as no one wants to wait in line or meet someone in person […]
Language technology developer: we are Lithuanians, so technology has to speak to us in Lithuanian
Scientists believe that language that fails to spread in the electronic medium is bound to soon become obsolete. Tilde IT, a language technology company, was the first in Lithuania to undertake software localization and to develop advanced speech recognition and synthesis technology. Its leader, Renata Špukienė, emphasizes that we are Lithuanians, so technology must also […]
Mona: the first virtual assistant in a central bank in Europe
A success story in a nutshell Industry standards introduce new rules of the game for central banks that have to adjust to challenges of the digital age and the needs of their customers. Mona, the virtual assistant of the Bank of Latvia, offers first-level support at any time of the day and at any place. […]
The first AI-chatbot of public administration in Latvia
A success story in a nutshell In June 2018, UNA, the first virtual assistant in the state administration, was launched at the Register of Enterprises. So far on the agency website or the Facebook Messenger platform it has provided information about various services of the Register of Enterprises to more than 25,000 customers. UNA’s […]