Customer AI Assistant for health insurance at BTA 

BTA Baltic Insurance Company partnered with Tilde to develop Laura, a multilingual Customer AI Assistant designed to support health insurance clients. Integrated into the BTA Latvia mobile app, Laura provides instant, personalised answers about policiesand their coverage, helping customers access the information they need, quickly and securely.    Meeting growing customer expectations    Health insurance […]

AI for employees: How Vidis supports SRS’s internal operations  

The Latvian State Revenue Service (SRS) oversees the accounting and collection of tax payments, ensuring compliance with state regulations. To support its customer support operations, SRS partnered with Tilde to build Vidis—an enterprise knowledge management system powered by generative AI.     Initially, the pilot project aimed to test whether generative AI could craft ready-made responses […]

“Will you take my toaster?” Conversations with AI in waste management 

Getliņi EKO, a waste management company in Latvia, required a solution to reduce the workload on their customer support team by automating responses to routine questions. However, they also wanted to ensure that the quality and accuracy of the responses were not compromised.    To meet these needs, they engaged Tilde to develop Getlīna, a virtual […]

ESA’s virtual assistant EVA for easy space data navigation

In 2019, the language technology company Tilde developed a virtual assistant platform named EVA (ESA Virtual Assistant) for the European Space Agency (ESA). EVA is a conversational AI platform for ESA’s science operations portals that allows them to create virtual assistants to improve user experience.    Client: The European Space Agency (ESA)  Industry: Space    Challenge   Due to […]

VRK chatbot: AI-powered support during the elections in Lithuania  

During this year’s presidential elections, the officials from the Central Electoral Commission (Vyriausia rinkimų komisija – VRK) were not the only ones answering a variety of questions from voters, candidates, parties, and commissions across Lithuania. A couple of months ago, a smart AI-driven chatbot was deployed for VRK so it could assist with incoming queries […]

Chatbots take over the Lithuanian public sector: customers don’t mind talking to AI 

“Over 40% of queries to the Lithuanian Public Employment Service chatbot are posted outside of working hours,” says the service representative while sharing her story about the performance of chatbot Ema, which was only launched in January. Developed by the language technology company Tilde, this smart chatbot has answered over 31,000 queries, and the Employment […]

AI Chatbot with LLM integration: Rīgas namu pārvaldnieks case

Tilde’s AI Chatbots already serve more than 100 enterprises and governmental institutions in connecting with their clients and customers all over the world. But, the AI Chatbot with Large Language Model (LLM) integration is a truly innovative solution, providing an even more enhanced bot trainer and user experience, as well as improved customer service quality.  […]

Next-level eLearning: AI Chatbot with LLM revolutionizes academic communication and learning processes

In cooperation with leading Latvian universities and businesses, language technology company Tilde has developed a unique AI chatbot Digne for enhancing the university course ‘Civil Protection’. The virtual assistant combines the latest technologies, including large language models (LLM), integration with a learning management system (Moodle), user authentication, and others to streamline administrative processes and enhance […]

More than just a chatbot: 7 traits that make virtual assistants real personalities

For quite some time, we have freely chatted and met virtual assistants or chatbots on daily basis: they welcome our customers to online sites or self-service portals, and even answer our telephone calls. Are chatbots just a piece of software or something more? What’s their life beyond the screen and phone switchboards? Who are the […]

Rīgas namu pārvaldnieks’ Juris – the first chatbot in the property management field

Riga Municipality SIA Rīgas namu pārvaldnieks (RNP) is the biggest apartment building administration company in Northern Europe. It serves around 160,000 customers and manages about 4,000 apartment buildings.   Undertaking to digitalise the company and optimise communication The large number of customers served by RNP creates an extensive and intensive communication network with high customer support structure costs – […]