Features that make chatbots really smart

Core functionality

LLM-powered question answering

Generative AI helps the chatbot to create dynamic responses based on client-specific information such as procedures, manuals, information, website, etc.

Advanced dialogue management

A comprehensive suite of tools and modules designed to develop guided (users click buttons) and free-form (users enter questions/answers) dialogue scenarios.

Natural Language Understanding

NLU helps the chatbot to accurately recognise user intent despite grammatical mistakes or vague free-form questions.

Multilingual support

AI Chatbot can enable meaningful conversations in all European languages, answering the user’s questions even if developed in one source language.

Advanced integrations

Enable data retrieval and transfer with internal IT systems, user authentication, appointment and booking systems, CRM, customer support platforms, and other third-party services.

Tilde.AI platform

Comprehensive chatbot development platform with advanced tools to create, train, and maintain chatbots without coding skills.

Various communication channels

Integrate and publish your chatbot across websites, client portals, social media, custom web banners, and other platforms.

Feature-rich messaging

Use a variety of elements to enrich your communication and improve chatbot communication with customers, e.g. images, hyperlinks, emoticons, cards, gifs, videos, etc.

Voice input and output

Text-to-speech allows users to listen to written chatbot messages out loud. Speech-to-text enables users to record voice messages to ask for the required information.

Human takeover

Transition from chatbot to human customer support, ensuring complex queries are handled efficiently.

Looking for more?

We provide each customer with customised solutions that focus on their business goals. If you have a specific AI Chatbot use case in mind, let’s discuss it!

CHATBOT MAINTENANCE

Insightful analytics dashboard

Access detailed insights and reports on chatbot performance, user interactions, and others.

Quality management

Tools to monitor conversation quality, identify missing knowledge and user expectations, and improve the chatbot accordingly.

Role management

Provides user and role management for chatbot trainers, customer support specialists, admins, and other roles.

Feedback collection

Integrated tools for collecting end-user feedback, data, answers etc. directly through the chatbot.

Save time and increase productivity with AI chatbots

Use the power of automation to optimise your business operations. Schedule a consultation with us to get started!