Technology is Crucial to Preserve the Lithuanian Language

Success story in short Communication has already been shifting into the digital space for quite a while. It is entirely common to communicate through technology and web applications, but there are certain challenges and issues. For example, is every language ready for this digital transformation? What is the digital future of small languages? The possibilities […]

AI solution reduces customer service workload by 25%

Success story in short As the pandemic broke out, there was a sudden and unexpected surge in queries regarding the electronic signature of documents which meant three to four times more consultations provided by the eSignature customer service centre than before the outbreak. The virtual assistant Signe has taken over a quarter of all consultations. […]

Customised neural machine translation system for construction industry helps LVS to increase the accessibility of standardisation information in Latvian

Client Latvian Standard (LVS) is the Latvian national standardisation body, which is responsible for organising the development of Latvian national standards, adapting international standards, creating and maintaining the digital collection of them, as well as determining standards and relevant information. LVS digital collection contains more than 25,000 standardisation documents (at least 1 million pages!), which include international, […]

The road from a Customer Service Representative to a chatbot trainer

AI is often blamed for potential robot apocalypse or destruction of the human race. These future scenarios have become popular due to various sci-fi movies, in particular as we see how quickly the smart technologies develop. It is one of the reasons for the AI to stir contradictory emotions, in particular among employees who have […]

Chatbots: more efficient and cost-saving way to interact with customers

Pekka Myllylä, Manging Director Tilde Estonia One may say that it is easier to get a little prize in lottery than getting through to a customer hotline with the first try. The lines are busy and waiting times long, in reality, the access to real people in the call centers might be often very difficult. […]

“LexMachina”, a cluster of 12 customised Neural Machine Translation (NMT) systems has brought a new level of success and innovation to Hieronymus

Client   Hieronymus is a Swiss boutique legal and financial translation agency that provides translation services to law firms, banks, investment funds, insurance companies, public authorities, and legal departments of large Swiss corporations. Since its establishment in 2008, the company has seen steady growth in the highly competitive language services industry, however, Hieronymus realised how vital […]

Custom neural machine translation engines helps Seimas translators to significantly boost their productivity and efficiency

Client The Seimas of the Republic of Lithuania is the main legislative body of Lithuania. Its main tasks include enacting laws and amendments to the Constitution, adopting the budget, confirming the Prime Minister and the Government, and supervising their activities.   Challenge As a single-chamber legislator, the Seimas works with extremely large amounts of information and […]

Strengthening linguistic diversity, connecting multilingual Europe and powering communication across languages

The German EU Council Presidency Translator is an AI-enhanced multilingual communication platform, which provides a secure translation interface where people can translate texts, documents and websites from/into all 24 official EU languages. It powers multilingualism in the digital age by offering users quick and simple tools to meet the multilingual challenges of the German EU Council Presidency. […]