Ieva: AI-powered chatbot of the Rural Support Service

The Rural Support Service (RSS) is a public body of Latvia that is responsible for supporting agriculture, forestry and fisheries, supervising compliance with statutory acts, and performing other functions required by these sectors.   Nature of work that supports involving a chatbot Unlike many other public bodies, the Rural Support Service provides more than 135 different services. […]

LVRTC and Tilde have created the world’s first telephony bot that communicates in Latvian

To provide efficient customer support that corresponds to demand, in the spring of 2020 VAS Latvijas Valsts radio un televīzijas centrs (hereinafter – LVRTC) introduced the conversation bot Signe in the portal eParaksts.lv. During the past three years, Signe has become an invaluable member of the customer service team, and during the past year, has provided […]