Mona: the first virtual assistant in a central bank in Europe

A success story in a nutshell Industry standards introduce new rules of the game for central banks that have to adjust to challenges of the digital age and the needs of their customers. Mona, the virtual assistant of the Bank of Latvia, offers first-level support at any time of the day and at any place. […]

Language technology platform Hugo.lv helps to enable multilingualism in the government’s e-services and automate translation process for civil service.

Challenge Most Latvian public sector and e-service content was only provided in the official language of Latvia, which limited access to information for expats, foreign partners, etc. Additionally, since the information was only available in written form, it was not accessible to people with sight disabilities. Another pressing need for the government was to automate […]

The first AI-chatbot of public administration in Latvia

A success story in a nutshell In June 2018, UNA, the first virtual assistant in the state administration, was launched at the Register of Enterprises. So far on the agency website or the Facebook Messenger platform it has provided information about various services of the Register of Enterprises to more than 25,000 customers.   UNA’s […]