From e-Gov to i-Gov : AI powered public governance in Latvia

Digital challenges of national governments Governments in the entire world face many digital challenges. Accessibility of information and e-services are on the very top of this list as receiving information instantly has become the “new normal”. Furthermore, there are fewer communication channels as no one wants to wait in line or meet someone in person […]

Expectations vs Reality: what could AI really do for utility companies?

83% of top European utility executives consider artificial intelligence as a high to medium priority for their business, and in the next 1-5 years, more than 20% of efficiency gains from AI are expected in this industry. However, there is a telling paradox in the utility market – while most of the utilities think AI […]

Mona: the first virtual assistant in a central bank in Europe

mobile phone in hand

A success story in a nutshell Industry standards introduce new rules of the game for central banks that have to adjust to challenges of the digital age and the needs of their customers. Mona, the virtual assistant of the Bank of Latvia, offers first-level support at any time of the day and at any place. […]

Language technology platform Hugo.lv helps to enable multilingualism in the government’s e-services and automate translation process for civil service.

Challenge Most Latvian public sector and e-service content was only provided in the official language of Latvia, which limited access to information for expats, foreign partners, etc. Additionally, since the information was only available in written form, it was not accessible to people with sight disabilities. Another pressing need for the government was to automate […]

The first AI-chatbot of public administration in Latvia

A success story in a nutshell In June 2018, UNA, the first virtual assistant in the state administration, was launched at the Register of Enterprises. So far on the agency website or the Facebook Messenger platform it has provided information about various services of the Register of Enterprises to more than 25,000 customers.   UNA’s […]

Tilde provides machine translation for Finnish Prime Minister’s office  

AURA Case Study Machine Translation

AI solutions for multilingual challenges   The Office of the Finnish Prime Minister oversees and manages the entire Finnish state administration and provides services to governmental agencies and the public in general. As Finland is a bilingual country with growing translation needs, one of its top priorities is to use the latest AI technologies to support […]

Practical examples: how to overcome the challenges of the digital age

New commercial challenges faced by businesses require an innovative approach to sustainable business, and digital solutions have become an absolute must. The rapid development of technologies has significantly expanded the range of solutions available to businesses to improve their competitiveness and customer service, and to increase efficiency. CEOs should carefully assess their business goals and […]

Tilde Chosen as the Language Technology Partner by the Three Seas Initiative (3SI)    

The annual Three Seas Summit and Business Forum organized by the Three Seas Initiative (3SI) is taking place on June 20-21 in Riga, Latvia. During the event, state presidents and business leaders from twelve 3SI countries together with strategic partners and international investors will discuss cooperation opportunities, economic growth, and various other topics. This year, […]

Technology is Crucial to Preserve the Lithuanian Language

Success story in short Communication has already been shifting into the digital space for quite a while. It is entirely common to communicate through technology and web applications, but there are certain challenges and issues. For example, is every language ready for this digital transformation? What is the digital future of small languages? The possibilities […]