Practical examples: how to overcome the challenges of the digital age

New commercial challenges faced by businesses require an innovative approach to sustainable business, and digital solutions have become an absolute must. The rapid development of technologies has significantly expanded the range of solutions available to businesses to improve their competitiveness and customer service, and to increase efficiency. CEOs should carefully assess their business goals and […]

Technology is Crucial to Preserve the Lithuanian Language

Success story in short Communication has already been shifting into the digital space for quite a while. It is entirely common to communicate through technology and web applications, but there are certain challenges and issues. For example, is every language ready for this digital transformation? What is the digital future of small languages? The possibilities […]

AI solution reduces customer service workload by 25%

Success story in short As the pandemic broke out, there was a sudden and unexpected surge in queries regarding the electronic signature of documents which meant three to four times more consultations provided by the eSignature customer service centre than before the outbreak. The virtual assistant Signe has taken over a quarter of all consultations. […]

The road from a Customer Service Representative to a chatbot trainer

AI is often blamed for potential robot apocalypse or destruction of the human race. These future scenarios have become popular due to various sci-fi movies, in particular as we see how quickly the smart technologies develop. It is one of the reasons for the AI to stir contradictory emotions, in particular among employees who have […]

Chatbots: more efficient and cost-saving way to interact with customers

Pekka Myllylä, Manging Director Tilde Estonia One may say that it is easier to get a little prize in lottery than getting through to a customer hotline with the first try. The lines are busy and waiting times long, in reality, the access to real people in the call centers might be often very difficult. […]

Conversations with robots will be more frequent in the future: Lithuanian scientists explained how our communication will change

LTTBOts

The world’s first chatbot was created before personal computers came into existence. Joseph Weizenbaum created such robot in 1966 in the U.S. Massachusetts Institute of Technology (MIT)’s artificial intelligence laboratory; he called it Eliza.   Eliza was able to answer simple questions by analyzing the keywords she’d been given according to the set of rules […]