AI for employees: How Vidis supports SRS’s internal operations  

The Latvian State Revenue Service (SRS) oversees the accounting and collection of tax payments, ensuring compliance with state regulations. To support its customer support operations, SRS partnered with Tilde to build Vidis—an enterprise knowledge management system powered by generative AI.     Initially, the pilot project aimed to test whether generative AI could craft ready-made responses […]

“Will you take my toaster?” Conversations with AI in waste management 

Getliņi EKO, a waste management company in Latvia, required a solution to reduce the workload on their customer support team by automating responses to routine questions. However, they also wanted to ensure that the quality and accuracy of the responses were not compromised.    To meet these needs, they engaged Tilde to develop Getlīna, a virtual […]

How AI speech technologies helped revive a poet’s dream at Ziedonis Museum   

In celebration of the Latvian poet Imants Ziedonis’ 90th birthday, Ziedonis Museum decided to honour his unfulfilled dream of becoming a gardener with the help of AI. To achieve this, Tilde used advanced text-to-speech and speech-to-text technology. The museum now offers a guided tour in the garden featuring Ziedonis’ synthesised voice, thus providing visitors with […]

ESA’s virtual assistant EVA for easy space data navigation

In 2019, the language technology company Tilde developed a virtual assistant platform named EVA (ESA Virtual Assistant) for the European Space Agency (ESA). EVA is a conversational AI platform for ESA’s science operations portals that allows them to create virtual assistants to improve user experience.    Client: The European Space Agency (ESA)  Industry: Space    Challenge   Due to […]

Estonian Courts shift to automated transcription with Salme  

In partnership with CGI Estonia, Tilde has developed Salme, a custom automatic speech recognition (ASR) solution for Estonian court hearings. Salme converts human voice to text by providing real-time and offline automated transcription for court hearings of all levels.   User: Estonian Courts (technical customer of the Ministry of Justice: Centre of Registers and Information Systems – […]

VRK chatbot: AI-powered support during the elections in Lithuania  

During this year’s presidential elections, the officials from the Central Electoral Commission (Vyriausia rinkimų komisija – VRK) were not the only ones answering a variety of questions from voters, candidates, parties, and commissions across Lithuania. A couple of months ago, a smart AI-driven chatbot was deployed for VRK so it could assist with incoming queries […]

Chatbots take over the Lithuanian public sector: customers don’t mind talking to AI 

“Over 40% of queries to the Lithuanian Public Employment Service chatbot are posted outside of working hours,” says the service representative while sharing her story about the performance of chatbot Ema, which was only launched in January. Developed by the language technology company Tilde, this smart chatbot has answered over 31,000 queries, and the Employment […]

AI Chatbot with LLM integration: Rīgas namu pārvaldnieks case

Tilde’s AI Chatbots already serve more than 100 enterprises and governmental institutions in connecting with their clients and customers all over the world. But, the AI Chatbot with Large Language Model (LLM) integration is a truly innovative solution, providing an even more enhanced bot trainer and user experience, as well as improved customer service quality.  […]

Alytus polyclinic is the first in Lithuania to implement a technological solution to save physicians’ time 

In an attempt to make physicians’ work more efficient and to reduce the workload of filling in digital forms, Alytus polyclinic is implementing an intelligent speech recognition system. This will enable physicians to fill in the data by speech, and the AI solution will in turn convert the data into text. It is the first […]

Würth Group’s self-service machine translation solution for internal communication 

Würth Group is an internationally operating group comprising more than 400 companies in 80 countries. German and English have been chosen as the corporate languages to facilitate smooth communication between the individual entities of the Group. This means that the majority of publications, guidelines, documentation, etc. must be available in both languages.   With the Group’s headquarters […]