Features that make chatbots really smart
Core functionality
Generative AI helps the chatbot to create dynamic responses based on client-specific information such as procedures, manuals, information, website, etc.
Natural Language Understanding
NLU helps the chatbot to accurately recognise user intent despite grammatical mistakes or vague free-form questions.
AI Chatbot can enable meaningful conversations in all European languages, answering the user’s questions even if developed in one source language.
Advanced integrations
Enable data retrieval and transfer with internal IT systems, user authentication, appointment and booking systems, CRM, customer support platforms, and other third-party services.
Integrate and publish your chatbot across websites, client portals, social media, custom web banners, and other platforms.
Use a variety of elements to enrich your communication and improve chatbot communication with customers, e.g. images, hyperlinks, emoticons, cards, gifs, videos, etc.
Voice input and output
Text-to-speech allows users to listen to written chatbot messages out loud. Speech-to-text enables users to record voice messages to ask for the required information.
Human takeover
Transition from chatbot to human customer support, ensuring complex queries are handled efficiently.
Looking for more?
We provide each customer with customised solutions that focus on their business goals. If you have a specific AI Chatbot use case in mind, let’s discuss it!
CHATBOT MAINTENANCE
Access detailed insights and reports on chatbot performance, user interactions, and others.
Tools to monitor conversation quality, identify missing knowledge and user expectations, and improve the chatbot accordingly.
Role management
Provides user and role management for chatbot trainers, customer support specialists, admins, and other roles.
Integrated tools for collecting end-user feedback, data, answers etc. directly through the chatbot.
Save time and increase productivity with AI chatbots
Use the power of automation to optimise your business operations. Schedule a consultation with us to get started!
