AI for employees: How Vidis supports SRS’s internal operations  

Title image with the SRS building

The Latvian State Revenue Service (SRS) oversees the accounting and collection of tax payments, ensuring compliance with state regulations. To support its customer support operations, SRS partnered with Tilde to build Vidis—an enterprise knowledge management system powered by generative AI.     Initially, the pilot project aimed to test whether generative AI could craft ready-made responses […]