How do chatbots improve the quality of public services and increase the state’s competitiveness?

Chatbots, albeit slowly, are making their way into governmental organisations. At the end of 2020, being one of the first in Lithuania, the State Tax Inspectorate (VMI) installed a smart chatbot which has since managed to answer more than 1.2 million customer queries. The head of Tilde IT, the language technology company that designed and […]