AI Chatbot with LLM integration: Rīgas namu pārvaldnieks case

Tilde’s AI Chatbots already serve more than 100 enterprises and governmental institutions in connecting with their clients and customers all over the world. But, the AI Chatbot with Large Language Model (LLM) integration is a truly innovative solution, providing an even more enhanced bot trainer and user experience, as well as improved customer service quality.  […]

Next-level eLearning: AI Chatbot with LLM revolutionizes academic communication and learning processes

In cooperation with leading Latvian universities and businesses, language technology company Tilde has developed a unique AI chatbot Digne for enhancing the university course ‘Civil Protection’. The virtual assistant combines the latest technologies, including large language models (LLM), integration with a learning management system (Moodle), user authentication, and others to streamline administrative processes and enhance […]

More than just a chatbot: 7 traits that make virtual assistants real personalities

For quite some time, we have freely chatted and met virtual assistants or chatbots on daily basis: they welcome our customers to online sites or self-service portals, and even answer our telephone calls. Are chatbots just a piece of software or something more? What’s their life beyond the screen and phone switchboards? Who are the […]

Rīgas namu pārvaldnieks’ Juris – the first chatbot in the property management field

Riga Municipality SIA Rīgas namu pārvaldnieks (RNP) is the biggest apartment building administration company in Northern Europe. It serves around 160,000 customers and manages about 4,000 apartment buildings.   Undertaking to digitalise the company and optimise communication The large number of customers served by RNP creates an extensive and intensive communication network with high customer support structure costs – […]

Meet Mantas – chatbot created by Lithuanian Post together with Tilde

In April, the Lithuanian Post team was joined by Mantas, an intelligent chatbot, which the language technology company Tilde helped Lithuanian Post to develop and implement. According to representatives of Lithuanian Post, the chatbot should take over 50% of written customer requests, and it seems that achieving the goal will not be difficult: Mantas already […]

How do chatbots improve the quality of public services and increase the state’s competitiveness?

Chatbots, albeit slowly, are making their way into governmental organisations. At the end of 2020, being one of the first in Lithuania, the State Tax Inspectorate (VMI) installed a smart chatbot which has since managed to answer more than 1.2 million customer queries. The head of Tilde IT, the language technology company that designed and […]

Ieva: AI-powered chatbot of the Rural Support Service

The Rural Support Service (RSS) is a public body of Latvia that is responsible for supporting agriculture, forestry and fisheries, supervising compliance with statutory acts, and performing other functions required by these sectors.   Nature of work that supports involving a chatbot Unlike many other public bodies, the Rural Support Service provides more than 135 different services. […]

LVRTC and Tilde have created the world’s first telephony bot that communicates in Latvian

To provide efficient customer support that corresponds to demand, in the spring of 2020 VAS Latvijas Valsts radio un televīzijas centrs (hereinafter – LVRTC) introduced the conversation bot Signe in the portal eParaksts.lv. During the past three years, Signe has become an invaluable member of the customer service team, and during the past year, has provided […]

Artificial intelligence programs used to consult the public in Lithuania

Brief success story In the first five months, Simas, a virtual assistant at the State Tax Inspectorate, responded to more than 94,000 inquiries on issues relating to land taxes, real estate taxes, individual activity and business licenses, payment of fines and subsidies to companies. Working around the clock, the assistant communicated with and provided advice […]

Tilde Chatbot solves 96% of received customer requests for DPD Latvia

Expanding your customer service team once more to deal with increasing number of incoming requests? Introducing customer service team shifts to not miss out on business after office hours? These are just some of the common challenges customer service team leaders face. It can seem like a never-ending loop. But it doesn’t have to be […]