Rīgas namu pārvaldnieks’ Juris – the first chatbot in the property management field

Riga Municipality SIA RÄ«gas namu pārvaldnieks (RNP) is the biggest apartment building administration company in Northern Europe. It serves around 160,000 customers and manages about 4,000 apartment buildings.   Undertaking to digitalise the company and optimise communication The large number of customers served by RNP creates an extensive and intensive communication network with high customer support structure costs – […]

Meet Mantas – chatbot created by Lithuanian Post together with Tilde

In April, the Lithuanian Post team was joined by Mantas, an intelligent chatbot, which the language technology company Tilde helped Lithuanian Post to develop and implement. According to representatives of Lithuanian Post, the chatbot should take over 50% of written customer requests, and it seems that achieving the goal will not be difficult: Mantas already […]

Ieva: AI-powered chatbot of the Rural Support Service

DPD case study

The Rural Support Service (RSS) is a public body of Latvia that is responsible for supporting agriculture, forestry and fisheries, supervising compliance with statutory acts, and performing other functions required by these sectors.   Nature of work that supports involving a chatbot Unlike many other public bodies, the Rural Support Service provides more than 135 different services. […]

LVRTC and Tilde have created the world’s first telephony bot that communicates in Latvian

To provide efficient customer support that corresponds to demand, in the spring of 2020 VAS Latvijas Valsts radio un televÄ«zijas centrs (hereinafter – LVRTC) introduced the conversation bot Signe in the portal eParaksts.lv. During the past three years, Signe has become an invaluable member of the customer service team, and during the past year, has provided […]

Artificial intelligence programs used to consult the public in Lithuania

Brief success story In the first five months, Simas, a virtual assistant at the State Tax Inspectorate, responded to more than 94,000 inquiries on issues relating to land taxes, real estate taxes, individual activity and business licenses, payment of fines and subsidies to companies. Working around the clock, the assistant communicated with and provided advice […]

Tilde Chatbot solves 96% of received customer requests for DPD Latvia

DPD case study

Expanding your customer service team once more to deal with increasing number of incoming requests? Introducing customer service team shifts to not miss out on business after office hours? These are just some of the common challenges customer service team leaders face. It can seem like a never-ending loop. But it doesn’t have to be […]

AI trends in business in 2022

AI trends in business 2022

Kaspars KauliƆơ, International Business Development Manager, Tilde   Lithuania has the potential for global leadership in language technologies “When the pandemic started companies in the entire world focused on survival: looked for new sales channels, dealt with supply chain problems and re-arranged internal processes to accommodate distance working. Currently, the situation has slightly changed, and […]

From e-Gov to i-Gov : AI powered public governance in Latvia

Digital challenges of national governments Governments in the entire world face many digital challenges. Accessibility of information and e-services are on the very top of this list as receiving information instantly has become the “new normal”. Furthermore, there are fewer communication channels as no one wants to wait in line or meet someone in person […]