Artificial intelligence programs used to consult the public in Lithuania

Brief success story In the first five months, Simas, a virtual assistant at the State Tax Inspectorate, responded to more than 94,000 inquiries on issues relating to land taxes, real estate taxes, individual activity and business licenses, payment of fines and subsidies to companies. Working around the clock, the assistant communicated with and provided advice […]

Tilde Chatbot solves 96% of received customer requests for DPD Latvia

Expanding your customer service team once more to deal with increasing number of incoming requests? Introducing customer service team shifts to not miss out on business after office hours? These are just some of the common challenges customer service team leaders face. It can seem like a never-ending loop. But it doesn’t have to be […]

AI trends in business in 2022

Kaspars Kauliņš, International Business Development Manager, Tilde   Lithuania has the potential for global leadership in language technologies “When the pandemic started companies in the entire world focused on survival: looked for new sales channels, dealt with supply chain problems and re-arranged internal processes to accommodate distance working. Currently, the situation has slightly changed, and […]