The first AI-chatbot of public administration in Latvia
A success story in a nutshell In June 2018, UNA, the first virtual assistant in the state administration, was launched at the Register of Enterprises. So far on the agency website or the Facebook Messenger platform it has provided information about various services of the Register of Enterprises to more than 25,000 customers. UNA’s […]
Tilde provides machine translation for Finnish Prime Minister’s office
AI solutions for multilingual challenges The Office of the Finnish Prime Minister oversees and manages the entire Finnish state administration and provides services to governmental agencies and the public in general. As Finland is a bilingual country with growing translation needs, one of its top priorities is to use the latest AI technologies to support […]
Practical examples: how to overcome the challenges of the digital age
New commercial challenges faced by businesses require an innovative approach to sustainable business, and digital solutions have become an absolute must. The rapid development of technologies has significantly expanded the range of solutions available to businesses to improve their competitiveness and customer service, and to increase efficiency. CEOs should carefully assess their business goals and […]
Tilde Chosen as the Language Technology Partner by the Three Seas Initiative (3SI)
The annual Three Seas Summit and Business Forum organized by the Three Seas Initiative (3SI) is taking place on June 20-21 in Riga, Latvia. During the event, state presidents and business leaders from twelve 3SI countries together with strategic partners and international investors will discuss cooperation opportunities, economic growth, and various other topics. This year, […]
Technology is Crucial to Preserve the Lithuanian Language
Success story in short Communication has already been shifting into the digital space for quite a while. It is entirely common to communicate through technology and web applications, but there are certain challenges and issues. For example, is every language ready for this digital transformation? What is the digital future of small languages? The possibilities […]
Tilde IT Managing Director Renata Špukienė: No One Can Be a Leader Without a Team
Holding a leader’s position at an information technology company while being a mother and also finding time for self-fulfillment—is this possible? Apparently, yes. And the perfect example is the managing director of language technology company Tilde IT, Renata Špukienė, whom her colleagues recognize as a leader. She talks about her career path, female leadership, and […]
Artificial Intelligence Solutions for Business Improvement: What Deserves Your Attention in 2021
A reality that resembles a movie scenario is becoming our everyday life. Chatbots for customer service and consulting, voice recognition, and video and audio search technologies are some of the smart solutions that businesses rely on to improve their work processes. Managing director of Tilde IT, Renata Špukienė, speaks of artificial intelligence solutions that deserve […]
AI solution reduces customer service workload by 25%
Success story in short As the pandemic broke out, there was a sudden and unexpected surge in queries regarding the electronic signature of documents which meant three to four times more consultations provided by the eSignature customer service centre than before the outbreak. The virtual assistant Signe has taken over a quarter of all consultations. […]
Customised neural machine translation system for construction industry helps LVS to increase the accessibility of standardisation information in Latvian
Client Latvian Standard (LVS) is the Latvian national standardisation body, which is responsible for organising the development of Latvian national standards, adapting international standards, creating and maintaining the digital collection of them, as well as determining standards and relevant information. LVS digital collection contains more than 25,000 standardisation documents (at least 1 million pages!), which include international, […]
The road from a Customer Service Representative to a chatbot trainer
AI is often blamed for potential robot apocalypse or destruction of the human race. These future scenarios have become popular due to various sci-fi movies, in particular as we see how quickly the smart technologies develop. It is one of the reasons for the AI to stir contradictory emotions, in particular among employees who have […]