{"id":9215,"date":"2020-11-19T11:31:30","date_gmt":"2020-11-19T11:31:30","guid":{"rendered":"https:\/\/tilde.ai\/?p=9215"},"modified":"2025-11-30T18:20:13","modified_gmt":"2025-11-30T16:20:13","slug":"ai-solution-reduces-customer-service-workload-by-25","status":"publish","type":"post","link":"https:\/\/tilde.ai\/et\/case-study\/ai-solution-reduces-customer-service-workload-by-25\/","title":{"rendered":"AI lahendus v\u00e4hendab klienditeeninduse t\u00f6\u00f6koormust 25 v\u00f5rra%"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"9215\" class=\"elementor elementor-9215\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58230e9 e-flex e-con-boxed e-con e-parent\" data-id=\"58230e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d556d4c elementor-widget elementor-widget-shortcode\" data-id=\"d556d4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"page\" data-elementor-id=\"21097\" class=\"elementor elementor-21097\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58a3430b e-flex e-con-boxed e-con e-parent\" data-id=\"58a3430b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d2f31d9 elementor-widget elementor-widget-shortcode\" data-id=\"6d2f31d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"riivsai\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Avaleht<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3856ae94 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"3856ae94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">AI lahendus v\u00e4hendab klienditeeninduse t\u00f6\u00f6koormust 25 v\u00f5rra%<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23eb1b5c elementor-align-center elementor-mobile-align-left elementor-widget elementor-widget-post-info\" data-id=\"23eb1b5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-1935125 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/tilde.ai\/et\/2020\/11\/19\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>19. november 2020<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-343074d3 e-flex e-con-boxed e-con e-parent\" data-id=\"343074d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1aede4a9 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"1aede4a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:80}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"650\" src=\"https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/Signe_herlp.jpg\" class=\"attachment-full size-full wp-image-9216\" alt=\"\" srcset=\"https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/Signe_herlp.jpg 1920w, https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/Signe_herlp-300x102.jpg 300w, https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/Signe_herlp-1024x347.jpg 1024w, https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/Signe_herlp-768x260.jpg 768w, https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/Signe_herlp-1536x520.jpg 1536w, https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/Signe_herlp-18x6.jpg 18w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6dde499a e-flex e-con-boxed e-con e-parent\" data-id=\"6dde499a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44c3c226 elementor-widget elementor-widget-text-editor\" data-id=\"44c3c226\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h4 class=\"wp-block-heading\">Edulugu l\u00fchidalt<\/h4>\n\n<p>Pandeemia puhkedes tekkisid \u00e4kilised ja ootamatud k\u00fcsimused dokumentide elektroonilise allkirjastamise kohta, mis t\u00e4hendas e-Signature klienditeeninduskeskuse konsultatsioone kolm kuni neli korda rohkem kui enne haiguspuhangut. Virtuaalne assistent Signe on v\u00f5tnud \u00fcle neljandiku k\u00f5igist konsultatsioonidest.<\/p>\n<p>\u00a0<\/p>\n\n<section class=\"wp-block-qi-blocks-columns qodef-gutenberg-section qodef--template qodef-block-12fcfb6b qodef-col-num--4 qodef-col-layout--25 qodef-content--boxed\">\n<div class=\"qodef-section-background-overlay\">\u00a0<\/div>\n<div class=\"qodef-gutenberg-row\">\n<div class=\"wp-block-qi-blocks-column qodef-gutenberg-column qodef-block-d2c31b00\">\n<div class=\"qodef-gutenberg-column-inner\">\n<h4 class=\"wp-block-heading\">87,372<\/h4>\n\n<p>s\u00f5numid \u00fche aasta jooksul<\/p>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-qi-blocks-column qodef-gutenberg-column qodef-block-d8b4941a\">\n<div class=\"qodef-gutenberg-column-inner\">\n<h4 class=\"wp-block-heading\">2,380<\/h4>\n\n<p>kliendid kuus<\/p>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-qi-blocks-column qodef-gutenberg-column qodef-block-2192214d\">\n<div class=\"qodef-gutenberg-column-inner\">\n<h4 class=\"wp-block-heading\">25%<\/h4>\n\n<p>virtuaalassistendi teenindatavatest vestlustest<\/p>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-qi-blocks-column qodef-gutenberg-column qodef-block-7e82ceb9\">\n<div class=\"qodef-gutenberg-column-inner\">\n<h4 class=\"wp-block-heading\">1<\/h4>\n\n<p>Signega kaetud t\u00f6\u00f6taja t\u00f6\u00f6koormus<\/p>\n<p>\u00a0<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n<p>Klienditeenindajad pidid senisest kolm kuni neli korda rohkem konsultatsioone l\u00e4bi viima, enamasti esmase toetusega seotud k\u00fcsimustes: aidates klientidel leida juhiseid ja taotlusvorme, selgitades, kuidas erinevad erinevad erinevad eSignature kandjad ning milline neist oleks k\u00f5ige sobivam ja mugavam.<\/p>\n<p>\u00a0<\/p>\n\n<h4 class=\"wp-block-heading\">Virtuaalassistent tegeleb viiendikuga sissetulevatest p\u00e4ringutest nelja kuuga<\/h4>\n\n<p>2020. aasta aprilli l\u00f5pus liitus t\u00f6\u00f6j\u00f5uga uus kolleeg \u2013 virtuaalne assistent Signe (tema nimi tuleneb \u201et\u00e4hisest\u201d ja \u201eelektrooniliselt\u201d). Keskmiselt n\u00f5ustab Signe 2 380 klienti kuus e-allkirja kasutamise ja registreerimise kohta ning saadab emakeeles \u00fcle 87 000 l\u00fchikese ja \u00fclevaatliku s\u00f5numi. Tema \u00fclesandeks on toetada mobiilirakenduse eParaksts tulevasi ja praegusi kasutajaid ning n\u00f5ustada, kuidas kasutada eSignature ja eID kaarte.<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"709\" height=\"300\" class=\"wp-image-9217\" src=\"https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/signe334433.jpg\" alt=\"\" srcset=\"https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/signe334433.jpg 709w, https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/signe334433-300x127.jpg 300w, https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/signe334433-18x8.jpg 18w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/><\/figure>\n<p>\u00a0<\/p>\n\n<p>Kodulehel ja Facebook Messengeris n\u00f5ustas ta kliente ettev\u00f5tete asutamisest ja likvideerimisest, samuti konkreetsete dokumentide edenemisest. UNA arenedes kasvas teemade arv 3-lt 60-le. Alates esimesest t\u00f6\u00f6p\u00e4evast on UNA saatnud enam kui 234 483 kasulikku s\u00f5numit kahes keeles. Inimesed usaldavad UNA-d: kui v\u00f5rrelda k\u00f5iki klienditoe kanaleid, siis oma infoallikaks valis virtuaalse assistendi kuni 13% klienti.<\/p>\n<p>\u00a0<\/p>\n\n<p>\u201eIga \u00fcksiku kuu tagant taotlevad eParaksts Mobile'i tuhanded inimesed, laienevad eSignature v\u00f5imalused ning meie elanikud on paremini motiveeritud kasutama riigi poolt antud digipassi ja turvalist elektroonilist allkirja,\u201d selgitab Agnese Br\u016bvere.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201eSigne'i \u00fclesanne on pakkuda kohest abi, et inimesed ei peaks kulutama aega k\u00f5nej\u00e4rjekorras ootamisele ega e-kirjade kirjutamisele,\u201d<\/p>\n<cite>Agnese Br\u016bvere,<br \/>LVRTC E-services osakonna juhataja<\/cite><\/blockquote>\n\n<h4 class=\"wp-block-heading\">Tulemused r\u00e4\u00e4givad enda eest<\/h4>\n\n<ul class=\"wp-block-list\">\n<li>Virtuaalne assistent teenindab keskmiselt% 25 k\u00f5igist klienditeeninduse ja kasutajatoe taotlustest. See on oluline teenus neile klientidele, kes vajavad abi v\u00e4ljaspool regulaarset klienditeeninduse t\u00f6\u00f6aega \u2013 \u00f6\u00f6 - ja puhkeajal<\/li>\n\n<li>Kliendid ei pea enam operaatoriga \u00fchendust ootama, nad saavad vastuse kohe ja igal ajal. T\u00f6\u00f6ajal saavad klienditeenindajad keskenduda keerukamatele p\u00e4ringutele, kus inimeste kaasamine on h\u00e4davajalik<\/li>\n\n<li>Signe katab praegu \u00fche operaatori t\u00f6\u00f6koormust, kuid tulevikus, kui inimesed t\u00e4nap\u00e4eva tehnoloogiatega rohkem harjuvad, teeb see ennustatavalt veelgi rohkem<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n\n<h4 class=\"wp-block-heading\">Tulevikuambitsioonid<\/h4>\n\n<p>Signe omandab pidevalt uusi teadmisi ja stsenaariume uuendatakse pidevalt. Tehakse t\u00f6\u00f6d \u00fchise lahenduse \u2013 \u00fchise riikliku virtuaalse assistendi platvormi \u2013 kallal, et anda teistele asutustele juurdep\u00e4\u00e4s signe'i teadmistele. L\u00e4hiajal saab Signe ilmselt suhelda ka inglise ja vene keeles.<\/p>\n<p>\u00a0<\/p>\n\n<p><em>Virtuaalassistent t\u00f6\u00f6tati v\u00e4lja koost\u00f6\u00f6s Kultuuri infos\u00fcsteemide Keskuse (KISC) ning LVRTC e-allkirja ja klienditeeninduse ekspertidega ning l\u00e4htub Hugo.lv platvormi ressurssidest ja praegusest infrastruktuurist.<\/em><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f677c4 e-flex e-con-boxed e-con e-parent\" data-id=\"6f677c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6056652 elementor-widget elementor-widget-shortcode\" data-id=\"6056652\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"20957\" class=\"elementor elementor-20957\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-acd72f3 e-flex e-con-boxed e-con e-parent\" data-id=\"acd72f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a7fada elementor-widget elementor-widget-heading\" data-id=\"2a7fada\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Mis on Tildes uut?\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cafb956 e-flex e-con-boxed e-con e-parent\" data-id=\"cafb956\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84bcf49 elementor-grid-4 elementor-posts--align-left e-transform elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"84bcf49\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;4&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:1.5,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;_transform_translateX_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-24350 post type-post status-publish format-standard has-post-thumbnail hentry category-ai-chatbots category-case-study\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/tilde.ai\/et\/case-study\/customer-ai-assistant-for-health-insurance-at-bta\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"2560\" height=\"1706\" src=\"https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/young-woman-with-cup-smartphone-scaled.jpg\" class=\"attachment-full size-full wp-image-24351\" alt=\"\" srcset=\"https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/young-woman-with-cup-smartphone-scaled.jpg 2560w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/young-woman-with-cup-smartphone-300x200.jpg 300w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/young-woman-with-cup-smartphone-1024x683.jpg 1024w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/young-woman-with-cup-smartphone-768x512.jpg 768w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/young-woman-with-cup-smartphone-1536x1024.jpg 1536w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/young-woman-with-cup-smartphone-2048x1365.jpg 2048w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/young-woman-with-cup-smartphone-18x12.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/tilde.ai\/et\/case-study\/customer-ai-assistant-for-health-insurance-at-bta\/\" >\n\t\t\t\tBTA tervisekindlustuse klienditoe tehisaruassistent\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-23907 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/tilde.ai\/et\/news\/tilde-to-develop-an-ai-assistant-for-earth-observation-platform\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"448\" src=\"https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/satellite-orbit-with-planet-earth-background.jpg\" class=\"attachment-full size-full wp-image-23908\" alt=\"\" srcset=\"https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/satellite-orbit-with-planet-earth-background.jpg 800w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/satellite-orbit-with-planet-earth-background-300x168.jpg 300w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/satellite-orbit-with-planet-earth-background-768x430.jpg 768w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/satellite-orbit-with-planet-earth-background-18x10.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/tilde.ai\/et\/news\/tilde-to-develop-an-ai-assistant-for-earth-observation-platform\/\" >\n\t\t\t\tTilde arendab Maa kaugseireplatvormile tehisaruassistenti\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-23646 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/tilde.ai\/et\/news\/tildeopen-powers-ai-translation\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/Preses_relizei-2.png\" class=\"attachment-full size-full wp-image-23667\" alt=\"\" srcset=\"https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/Preses_relizei-2.png 1920w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/Preses_relizei-2-300x169.png 300w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/Preses_relizei-2-1024x576.png 1024w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/Preses_relizei-2-768x432.png 768w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/Preses_relizei-2-1536x864.png 1536w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/Preses_relizei-2-18x10.png 18w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/tilde.ai\/et\/news\/tildeopen-powers-ai-translation\/\" >\n\t\t\t\tTilde tehisintellekt toob Euroopa keelte t\u00f5lkimisse uue ajastu\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-23150 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/tilde.ai\/et\/news\/latvia-helps-ukraine-create-a-national-artificial-intelligence-ecosystem\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/titulbilde-1-scaled.jpg\" class=\"attachment-full size-full wp-image-23151\" alt=\"\" srcset=\"https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/titulbilde-1-scaled.jpg 2560w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/titulbilde-1-300x200.jpg 300w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/titulbilde-1-1024x683.jpg 1024w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/titulbilde-1-768x512.jpg 768w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/titulbilde-1-1536x1024.jpg 1536w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/titulbilde-1-2048x1365.jpg 2048w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/titulbilde-1-18x12.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/tilde.ai\/et\/news\/latvia-helps-ukraine-create-a-national-artificial-intelligence-ecosystem\/\" >\n\t\t\t\tL\u00e4ti aitab Ukrainal luua riikliku tehisintellekti \u00f6kos\u00fcsteemi\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Edulugu \u00dches\u00f5naga pandeemia puhkedes tekkis \u00e4kiline ja ootamatu h\u00fcpe p\u00e4ringutes seoses dokumentide elektroonilise allkirjastamisega, mis<\/p>","protected":false},"author":2,"featured_media":9216,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[129,102],"tags":[103],"class_list":["post-9215","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-chatbots","category-case-study","tag-ai-chatbots"],"_links":{"self":[{"href":"https:\/\/tilde.ai\/et\/wp-json\/wp\/v2\/posts\/9215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tilde.ai\/et\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tilde.ai\/et\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tilde.ai\/et\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tilde.ai\/et\/wp-json\/wp\/v2\/comments?post=9215"}],"version-history":[{"count":0,"href":"https:\/\/tilde.ai\/et\/wp-json\/wp\/v2\/posts\/9215\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tilde.ai\/et\/wp-json\/wp\/v2\/media\/9216"}],"wp:attachment":[{"href":"https:\/\/tilde.ai\/et\/wp-json\/wp\/v2\/media?parent=9215"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tilde.ai\/et\/wp-json\/wp\/v2\/categories?post=9215"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tilde.ai\/et\/wp-json\/wp\/v2\/tags?post=9215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}