{"id":9210,"date":"2020-07-11T11:25:13","date_gmt":"2020-07-11T11:25:13","guid":{"rendered":"https:\/\/tilde.ai\/?p=9210"},"modified":"2025-11-30T18:01:08","modified_gmt":"2025-11-30T16:01:08","slug":"the-road-from-a-customer-service-representative-to-a-chatbot-trainer","status":"publish","type":"post","link":"https:\/\/tilde.ai\/et\/case-study\/the-road-from-a-customer-service-representative-to-a-chatbot-trainer\/","title":{"rendered":"Tee klienditeenindajalt juturobotikoolitajale"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"9210\" class=\"elementor elementor-9210\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c53e867 e-flex e-con-boxed e-con e-parent\" data-id=\"c53e867\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9738ee elementor-widget elementor-widget-shortcode\" data-id=\"d9738ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"page\" data-elementor-id=\"21097\" class=\"elementor elementor-21097\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58a3430b e-flex e-con-boxed e-con e-parent\" data-id=\"58a3430b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d2f31d9 elementor-widget elementor-widget-shortcode\" data-id=\"6d2f31d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"riivsai\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Avaleht<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3856ae94 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"3856ae94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Tee klienditeenindajalt juturobotikoolitajale<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23eb1b5c elementor-align-center elementor-mobile-align-left elementor-widget elementor-widget-post-info\" data-id=\"23eb1b5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-1935125 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/tilde.ai\/et\/2020\/07\/11\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>11. juuli 2020<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-343074d3 e-flex e-con-boxed e-con e-parent\" data-id=\"343074d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1aede4a9 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"1aede4a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:80}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"650\" src=\"https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/Simas_hero.jpg\" class=\"attachment-full size-full wp-image-9206\" alt=\"\" srcset=\"https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/Simas_hero.jpg 1920w, https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/Simas_hero-300x102.jpg 300w, https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/Simas_hero-1024x347.jpg 1024w, https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/Simas_hero-768x260.jpg 768w, https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/Simas_hero-1536x520.jpg 1536w, https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/Simas_hero-18x6.jpg 18w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52d45e3 e-flex e-con-boxed e-con e-parent\" data-id=\"52d45e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ebfc7df elementor-widget elementor-widget-text-editor\" data-id=\"7ebfc7df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p>AI-d s\u00fc\u00fcdistatakse sageli v\u00f5imalikus roboti apokal\u00fcpsis v\u00f5i inimsoo h\u00e4vitamises. Need tulevikustsenaariumid on muutunud populaarseks t\u00e4nu erinevatele ulmefilmidele, eriti kui me n\u00e4eme, kui kiiresti arukad tehnoloogiad arenevad. See on \u00fcks p\u00f5hjus, miks AI tekitab vastuolulisi emotsioone, eriti t\u00f6\u00f6tajate seas, kes peavad iga p\u00e4ev nutirobotitega koost\u00f6\u00f6d tegema. Kas masinad viivad meie t\u00f6\u00f6d \u00e4ra? Kas AI on meie s\u00f5ber v\u00f5i vaenlane? L\u00e4ti esimene Chatboti treener Vikija Bergmane teab neile k\u00fcsimustele vastuseid.<\/p>\n<p>\u00a0<\/p>\n\n<h4 class=\"wp-block-heading\">Meeskonnas oli AI suur tundmatu<\/h4>\n\n<p>Kui Vikija Bergmane t\u00f6\u00f6tas nagu enamik inimesi just klienditeeninduse esindajana ettev\u00f5tete registris, ei olnud ta AI-st tegelikult huvitatud. Ta ei pidanud sellega oma t\u00f6\u00f6elus tegelema ja oli veendunud, et need tehnoloogiad on v\u00e4ga keerulised. K\u00f5ik muutus 2018. aastal, kui ta sai teada, et tal on uued kohustused \u2013 L\u00e4ti esimese avaliku halduse virtuaalse assistendi j\u00e4lgimine ja koolitamine.<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"709\" height=\"300\" class=\"wp-image-9211\" src=\"https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/trainer1.jpg\" alt=\"\" srcset=\"https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/trainer1.jpg 709w, https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/trainer1-300x127.jpg 300w, https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/trainer1-18x8.jpg 18w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/><\/figure>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201eKui sain teada oma uutest t\u00f6\u00f6\u00fclesannetest, olin \u00fcsna mures, sest mul ei olnud mingeid IT-alaseid teadmisi. Ja kuidas saaks seda teha keegi, kes pole kunagi AI-ga koost\u00f6\u00f6d teinud?\u201d<\/p>\n<cite>Vikija Bergmane,<br \/>Klienditeeninduse esindaja ettev\u00f5tete registris<\/cite><\/blockquote>\n\n<p>\u201eLoodame, et see aitab v\u00e4hendada telefonikonsultatsiooni ootavate inimeste arvu,\u201d \u00fctleb Lina Kurlenskait\u0117,<\/p>\n\n<p>Oma m\u00e4lestusi jagab klienditeeninduse osakonna juhataja jud\u012bte J\u0113\u0123ere, kellel oli ootamatult kolm aastat tagasi uus robotit\u00f6\u00f6taja ja kellel oli vaja toetada \u00fcht oma inimt\u00f6\u00f6tajat, kelle \u00fclesandeks oli \u00fcht\u00e4kki lobisemine.<\/p>\n<p>\u00a0<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201eUudised virtuaalse assistendi kohta tekitasid meeskonnas esialgu \u00fcsna suurt emotsiooni \u2013 AI oli suur tundmatu, sest keegi ei saanud tegelikult aru, mida see v\u00f5ib kaasa aidata ja kuidas see areneb. Murede leevendamiseks oli arendusprotsessi kaasatud kogu meeskond, nt arutas meeskond chatboti v\u00f5imalikku nime ja kutsuti seda testima.\u201d<\/p>\n<cite>Jud\u012bte J\u0113\u0123ere,<br \/>Klienditeeninduse osakonna juhataja ettev\u00f5tete registris<\/cite><\/blockquote>\n\n<h2 class=\"wp-block-heading\">\u00a0<\/h2>\n<h4 class=\"wp-block-heading\">Uued arengu - ja eneseteostusv\u00f5imalused<\/h4>\n\n<p>Statistika j\u00e4rgi arvab enamik inimesi, et nad peavad AI-ga t\u00f6\u00f6kohtade p\u00e4rast konkureerima, kuid kohe, kui nad uue kolleegiga tuttavaks saavad, muutub nende arvamus kardinaalselt: enam kui 70% klienditeeninduse esindajat arvavad, et juturobotid aitavad neil oma oskusi parandada ja ettev\u00f5ttes suuremat m\u00f5ju kindlustada ning 59% j\u00e4\u00e4vad oma t\u00f6\u00f6ga rohkem rahule. AI lahendustest saab kolleeg ja mitte konkurent ning nad pakuvad uusi v\u00f5imalusi arenguks ja eneseteostuseks.<\/p>\n<p>\u00a0<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201eMinu isiklik kogemus AI-ga muutis minu vaadet: need tehnoloogiad v\u00f5imaldavad teil \u00fcmber \u00f5ppida, uusi oskusi lisada ja ametijuhendit laiendada.\u201d<\/p>\n<cite>Vikija Bergmane,<br \/>Klienditeeninduse esindaja ettev\u00f5tete registris<\/cite><\/blockquote>\n\n<p>\u201enende aastate jooksul oleme aidanud paljusid teisi: nii uusi kolleege kui ka teisi organeid. Olen parandanud oma avaliku esinemise ja juhtimise oskusi ning hakanud tehnoloogiatest t\u00f5eliselt huvituma. AI on vahend, seda saab kontrollida ja seet\u00f5ttu on tal alati meest vaja,\u201d selgitab Vikija Bergmane<\/p>\n<p>\u00a0<\/p>\n\n<h4 class=\"wp-block-heading\">Mida teeb Chatboti treener?<\/h4>\n\n<p>Nutikad juturobotid saavad \u00fcle v\u00f5tta rutiinsed k\u00fcsimused, mis v\u00f5imaldavad klienditeeninduse esindajatel produktiivsemaks muutuda. Virtuaalne abiline on aga vaid nagu j\u00e4\u00e4m\u00e4e ots: alati on selle taga keegi, kes hoolitseb selle treeningu eest.<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"709\" height=\"300\" class=\"wp-image-9212\" src=\"https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/trainer3.jpg\" alt=\"\" srcset=\"https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/trainer3.jpg 709w, https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/trainer3-300x127.jpg 300w, https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/trainer3-18x8.jpg 18w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/><\/figure>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201ePraegu kulutan 70-80% oma ajast juturobotile ja 20% klientide teenindamisele. Oluline on t\u00f6\u00f6tada m\u00f5lemas valdkonnas, sest need t\u00e4iendavad teineteist,\u201d<\/p>\n<cite>Vikija Bergmane,<br \/>Klienditeeninduse esindaja ettev\u00f5tete registris<\/cite><\/blockquote>\n\n<h4 class=\"wp-block-heading\">Virtuaalassistent, mis aitab kliente, t\u00f6\u00f6tajaid ja t\u00f6\u00f6andjaid<\/h4>\n\n<p>Klienditeeninduse osakonna juhataja jud\u012bte J\u0113\u0123ere on veendunud, et AI lahendus pakub mitmeid eeliseid: \u201eVirtuaalassistent pakub meie kehale palju ja v\u00f5tab enda peale k\u00f5nekeskuse paljud \u00fclesanded: ettev\u00f5tteregistrisse helistanud klient saab sama vastuse kui klienditeeninduse esindaja.\u201d<\/p>\n<p>\u00a0<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201eAga virtuaalne assistent on k\u00e4ttesaadav 24\/7, ei j\u00e4\u00e4 kunagi haigeks, tal pole puhkust ega vaheta kunagi t\u00f6\u00f6kohta. Virtuaalne abiline on siin ja tema teadmised j\u00e4\u00e4vad igavesti tema juurde.\u201d<\/p>\n<cite>Jud\u012bte J\u0113\u0123ere,<br \/>Klienditeeninduse osakonna juhataja ettev\u00f5tete registris<\/cite><\/blockquote>\n\n<p>\u201eN\u00e4iteks kolleegid, kes on meiega viis aastat koos olnud, lahkugu ettev\u00f5ttest ja v\u00f5tku oma teadmised kaasa. Chatbot on suurep\u00e4rane abimees uutele t\u00f6\u00f6tajatele, kuna nad saavad alati chatbotilt k\u00fcsida, kas nad ei leia vastuseid meie kodulehelt,\u201d r\u00f5hutab Jud\u012bte J\u0113\u0123ere.<\/p>\n<p>\u00a0<\/p>\n\n<h4 class=\"wp-block-heading\">Linnugripi m\u00f5ju t\u00f6\u00f6j\u00f5uturule<\/h4>\n\n<p>Nagu meie ajalugu n\u00e4itab, ei ole see esimene kord, kui maailm on hakanud muretsema tehnoloogiatest tingitud t\u00f6\u00f6j\u00f5uturu muutuste p\u00e4rast. Tilde AI \u00e4riarendaja M\u0101rti\u0146\u0161 S\u016bna s\u00f5nul kohandume muutustega:<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"709\" height=\"300\" class=\"wp-image-9213\" src=\"https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/trainer4.jpg\" alt=\"\" srcset=\"https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/trainer4.jpg 709w, https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/trainer4-300x127.jpg 300w, https:\/\/tilde.ai\/wp-content\/uploads\/2024\/03\/trainer4-18x8.jpg 18w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/><\/figure>\n<p>\u00a0<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201ebr\u00e4ndina on Facebook k\u00f5igest 16-aastane, kuid selles t\u00f6\u00f6tab \u00fcle 58 000 t\u00f6\u00f6taja. Praegused sotsiaalmeedia juhid, e-kaubanduse spetsialistid, mobiiltelefonide arendajad ja andmeanal\u00fc\u00fctikud on \u00fcsna uued elukutsed, mis on j\u00e4rk-j\u00e4rgult asendanud videolaenutuskaupluste telefonioperaatorid ja t\u00f6\u00f6tajad.\u201d<\/p>\n<cite>M\u0101rti\u0146\u0161 S\u016bna,<br \/>Tilde AI \u00e4riarendaja<\/cite><\/blockquote>\n\n<p>T\u00e4nap\u00e4eval v\u00f5ime kogeda ajaloolisi muutusi, sest n\u00e4eme, kuidas Chatboti treenerite amet teeb sellest esimesed sammud suure edu suunas.<\/p>\n<p>\u00a0<\/p>\n\n<p>Hinnanguliselt kaotab AI 75 miljonit t\u00f6\u00f6kohta ja luuakse 133 miljonit t\u00f6\u00f6kohta. M\u0101rti\u0146\u0161 S\u016bna on veendunud, et me ei peaks kartma AI-d, kuna see ei asenda inimesi, vaid v\u00f5imaldab meil keskenduda suure lisav\u00e4\u00e4rtusega \u00fclesannetele:<\/p>\n<p>\u00a0<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201eAI v\u00f5tab \u00fcle maapealsed \u00fclesanded, kuid ei suuda kunagi asendada selliseid oskusi ja v\u00f5imeid nagu pehmed oskused, loovus, initsiatiiv, kriitiline m\u00f5tlemine, juhtimine ja juhtimine, oskus leppida kokku ja kohaneda muutustega.\u201d<\/p>\n<cite>M\u0101rti\u0146\u0161 S\u016bna,<br \/>Tilde AI \u00e4riarendaja<\/cite><\/blockquote>\n\n<p>\u201eSee teeb meid ainulaadseks ja eriliseks ning robotit ei saa selliseks saamiseks treenida, seega aja jooksul muutuvad need tunnused \u00fcha v\u00e4\u00e4rtuslikumaks,\u201d l\u00f5petab M\u0101rti\u0146\u0161.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d1b3ce e-flex e-con-boxed e-con e-parent\" data-id=\"2d1b3ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f7444cb e-con-full e-flex e-con e-child\" data-id=\"f7444cb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5696bf1 elementor-widget elementor-widget-heading\" data-id=\"5696bf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kas olete huvitatud AI rakendamisest oma organisatsioonis?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c8eac5 elementor-widget elementor-widget-text-editor\" data-id=\"8c8eac5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"qodef-m-content\">\n<div class=\"qodef-m-text\">V\u00f5tke meiega \u00fchendust juba t\u00e4na ja vaadake, kuidas meie lahendused saavad teie t\u00f6\u00f6voogu parandada.<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0723ddb e-con-full e-flex e-con e-child\" data-id=\"0723ddb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0f0aeb elementor-widget elementor-widget-button\" data-id=\"d0f0aeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/tilde.ai\/et\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Broneeri demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c5b0678 e-flex e-con-boxed e-con e-parent\" data-id=\"c5b0678\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc0e2d5 elementor-widget elementor-widget-shortcode\" data-id=\"bc0e2d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"20957\" class=\"elementor elementor-20957\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-acd72f3 e-flex e-con-boxed e-con e-parent\" data-id=\"acd72f3\" data-element_type=\"container\" 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data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-24350 post type-post status-publish format-standard has-post-thumbnail hentry category-ai-chatbots category-case-study\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/tilde.ai\/et\/case-study\/customer-ai-assistant-for-health-insurance-at-bta\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1706\" src=\"https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/young-woman-with-cup-smartphone-scaled.jpg\" class=\"attachment-full size-full wp-image-24351\" alt=\"\" srcset=\"https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/young-woman-with-cup-smartphone-scaled.jpg 2560w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/young-woman-with-cup-smartphone-300x200.jpg 300w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/young-woman-with-cup-smartphone-1024x683.jpg 1024w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/young-woman-with-cup-smartphone-768x512.jpg 768w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/young-woman-with-cup-smartphone-1536x1024.jpg 1536w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/young-woman-with-cup-smartphone-2048x1365.jpg 2048w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/young-woman-with-cup-smartphone-18x12.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/tilde.ai\/et\/case-study\/customer-ai-assistant-for-health-insurance-at-bta\/\" >\n\t\t\t\tBTA tervisekindlustuse klienditoe tehisaruassistent\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-23907 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/tilde.ai\/et\/news\/tilde-to-develop-an-ai-assistant-for-earth-observation-platform\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"448\" src=\"https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/satellite-orbit-with-planet-earth-background.jpg\" class=\"attachment-full size-full wp-image-23908\" alt=\"\" srcset=\"https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/satellite-orbit-with-planet-earth-background.jpg 800w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/satellite-orbit-with-planet-earth-background-300x168.jpg 300w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/satellite-orbit-with-planet-earth-background-768x430.jpg 768w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/03\/satellite-orbit-with-planet-earth-background-18x10.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/tilde.ai\/et\/news\/tilde-to-develop-an-ai-assistant-for-earth-observation-platform\/\" >\n\t\t\t\tTilde arendab Maa kaugseireplatvormile tehisaruassistenti\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-23646 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/tilde.ai\/et\/news\/tildeopen-powers-ai-translation\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/Preses_relizei-2.png\" class=\"attachment-full size-full wp-image-23667\" alt=\"\" srcset=\"https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/Preses_relizei-2.png 1920w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/Preses_relizei-2-300x169.png 300w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/Preses_relizei-2-1024x576.png 1024w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/Preses_relizei-2-768x432.png 768w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/Preses_relizei-2-1536x864.png 1536w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/Preses_relizei-2-18x10.png 18w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/tilde.ai\/et\/news\/tildeopen-powers-ai-translation\/\" >\n\t\t\t\tTilde tehisintellekt toob Euroopa keelte t\u00f5lkimisse uue ajastu\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-23150 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/tilde.ai\/et\/news\/latvia-helps-ukraine-create-a-national-artificial-intelligence-ecosystem\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/titulbilde-1-scaled.jpg\" class=\"attachment-full size-full wp-image-23151\" alt=\"\" srcset=\"https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/titulbilde-1-scaled.jpg 2560w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/titulbilde-1-300x200.jpg 300w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/titulbilde-1-1024x683.jpg 1024w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/titulbilde-1-768x512.jpg 768w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/titulbilde-1-1536x1024.jpg 1536w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/titulbilde-1-2048x1365.jpg 2048w, https:\/\/tilde.ai\/wp-content\/uploads\/2026\/02\/titulbilde-1-18x12.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/tilde.ai\/et\/news\/latvia-helps-ukraine-create-a-national-artificial-intelligence-ecosystem\/\" >\n\t\t\t\tL\u00e4ti aitab Ukrainal luua riikliku tehisintellekti \u00f6kos\u00fcsteemi\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>AI-d s\u00fc\u00fcdistatakse sageli v\u00f5imalikus roboti apokal\u00fcpsis v\u00f5i inimsoo h\u00e4vitamises. Need tulevikustsenaariumid on muutunud populaarseks t\u00e4nu erinevatele ulmefilmidele,<\/p>","protected":false},"author":2,"featured_media":9206,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[129,102],"tags":[103],"class_list":["post-9210","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-chatbots","category-case-study","tag-ai-chatbots"],"_links":{"self":[{"href":"https:\/\/tilde.ai\/et\/wp-json\/wp\/v2\/posts\/9210","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tilde.ai\/et\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tilde.ai\/et\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tilde.ai\/et\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tilde.ai\/et\/wp-json\/wp\/v2\/comments?post=9210"}],"version-history":[{"count":0,"href":"https:\/\/tilde.ai\/et\/wp-json\/wp\/v2\/posts\/9210\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tilde.ai\/et\/wp-json\/wp\/v2\/media\/9206"}],"wp:attachment":[{"href":"https:\/\/tilde.ai\/et\/wp-json\/wp\/v2\/media?parent=9210"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tilde.ai\/et\/wp-json\/wp\/v2\/categories?post=9210"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tilde.ai\/et\/wp-json\/wp\/v2\/tags?post=9210"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}